Returns & Exchanges

At Cotton On, we want you to love your purchase, which is why we offer easy returns within 30 days for most items. Whether you shopped online or in-store, we provide flexible options to ensure you find your perfect fit.

1

Check Eligibility

Ensure your items are in their original condition, unworn, and with all tags attached to qualify for a full refund or exchange.

2

Choose Your Method

Select between returning your items to any Cotton On brand retail store for free or using our online portal to generate a prepaid shipping label.

3

Package Your Items

Securely pack your return items in their original packaging or a sturdy mailer, including the completed returns form or tax invoice.

4

Receive Your Refund

Once our team receives and inspects your return, we will process your refund to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing